Returns

Customer satisfaction and service is of the utmost importance to us at BODi, and this is reflected in the below Returns Policy. If you are dissatisfied in any way with any of our products, please feel free to contact us via our Contact page.

Our return policy does not exclude or replace your rights given under the Australian Consumer Law and Regulations.

If any of our products are found to be damaged or different to what you ordered, you may request a refund. In this case your order can be returned to us along with a copy of your purchase receipt for a full refund or replacement. To be eligible for a return, your item must be unused and in the same condition to how you received it. It must also be in the original packaging. To initiate a product return, please contact our customer service team via our Contact page.

If returning your product(s), please mail it to: PO Box 654 Port Melbourne Victoria AU 3207.

 

Privacy

At BODi we hold your privacy as a top priority!

What information does BODi collect and how?

When you purchase something from our store we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also receive your computer’s internet protocol (IP) address to monitor your usage of the website.

We will add you to our mailing list and collect your personal information if you select to join our mailing list. With your permission, we may send you emails about our store, new products and other updates.

All user information collected by us is kept secure and confidential. We may use anonymous user information for our research purposes.

How does BODi get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@bodi.com.au or by mailing us at:

BODi Enterprises Pty Ltd
PO Box 654 Port Melbourne Victoria AU 3207

Who is the store hosted with?

Our store is hosted on Shopify Inc. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

What does BODi do with your information?

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We do not pass on your personal details to other third parties.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We do not store your credit card details.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@bodi.com.au or by mail at:

BODi Enterprises Pty Ltd
[Re: Privacy Compliance Officer]
PO Box 654 Port Melbourne Victoria AU 3207


We reserve the right to modify this privacy policy at any time, so please review it frequently.